Testimonials | Lochridge Priest Residential

I am writing to express our extreme gratitude for the special help we received on July 21, 2015.  I called that morning because our air conditioner had stopped.  This was tough because of the heat, but worse because we were caring for our 6 month old grandson and 2 1/2 year old granddaughter.  While the parents were working with packers and loaders in a post-military move from Salado and before a 3 day family stay with us, the air conditioner stopped!

Liz listened patiently to my plight and explained that the call volume was high, but she would have someone out as soon as possible.  My joy and relief was overwhelming when Ken arrived and calmly diagnosed a bad capacitor and solved the problem.  He then fully checked out the system for proper operation.

Because we have been in the home only a year and a half, this was our second time to use Lochridge Priest, Inc. services.  Our first was a service call the prior year.  The trucks are clean with apparently well chosen inventory.  Both times the service technicians were knowledgeable and skilled.  Their appearance and manner were such that my wife feels comfortable with them.  In previous houses, we have had people we were not sure we wanted in our home!

Again thank you.  Be sure to know that our friends will know of our great experience with your company, and we are initiating a service contract.

Douglas N. of Waco TX

I want to commend the work, approach, and attitude of your team that were involved with our recent purchase and replacement of the two AC/Heating systems in our residence in Temple TX.

This experience started when I called your service team with issues with our 24 year old system installed by Lochridge Priest in conjunction with a major renovation done by Heffner Brothers Contractors in 1992. Your serviceman Julio was very helpful, competent, and a good representative of your company. I was ok with the service charges which were significant but appreciated his candor and helpful suggestions about the ultimate need to replace the systems if and when possible.

Based upon Julio’s positive representation of your company, I contacted Roger Aldridge. He ultimately quoted the two units to be replaced and shepherded the somewhat tricky replacement of the downstairs unit that was installed very problematically in the attic.

Bottom line, starting with Julio, then Roger and both the install teams were excellent, competent, personable, and efficient and represent your company well. Having been a manager of a large team of people I know what a challenge it can be to get and keep a team functioning at this level.

Please pass these comments on to all the folks that worked with us and know that we will certainly recommend your company to others based upon this experience! Thanks and best wishes!

Bill and Camellia W. of Temple TX

We are enjoying our new Lennox system! The house seems much cooler.

Karen of Waco TX

Thank you for your good air conditioning service.

Jim & Patty of Waco TX

I couldn’t be happier with my Lennox XP25 Heat Pump and 16 solar module SunSource Home Energy System. The difference between my old system and the new was immediate. The first night I noticed the sound difference. I was told it was a quiet system but I couldn’t believe it until I experienced it for myself. The first month I noticed the difference in my monthly utility statement. Definitely worth the investment. I’m actually looking forward to this year’s Texas summer. As a single mom, I pick my investments very judiciously. It feels good to invest in something that produces potential environmental benefits and immediate cost savings for my family. I can’t thank the people at Lochridge Priest enough for making the experience from sales, financing, to installation such a pleasant one.

Teresa

We purchased in April 2014 from Lochridge Priest in Temple Texas an XP21 Heat Pump matched with a CBX32MV variable speed Air Handler that also included the Lennox PureAir system with Lennox iComfort thermostat and we are really happy with the whole package and we are also pleased with how quiet it is. My wife and I can’t believe how the PureAir System has helped with the dust problem and our allergies in the house as well as making the air fresher since we have 2 small dogs. The system has really helped reduce our utility bill and so far we have seen approximately $150 drop this summer. I also want to say that I shopped around and compared different manufactures and their quality ratings and for the money we spent, we got a lot.

The team at Lochridge Priest Temple did a very good job installing and went out of their way to make us happy and I would recommend them to anyone.

Paul

Please know how much I appreciated your care in getting this installation right – and for the upgrade. It is nice to have a company reward its long-time customers. I won’t forget. Your workers were pleasant, respectful about not leaving a mess, kept me informed, and worked until they got it right without any pressure from me.

Bonnie

Last month I bought a new furnace/AC unit from Lochridge Priest and had the units installed. I am taking the time to write this letter because The two technicians that installed the units did an excellent job, and work like that needs some accolades and recognition. These two men worked with the highest level of professionalism, and they were both very knowledgeable of their job duties and responsibilities. They treated my house and my property with respect throughout the day, and they were very polite and respectful. They represented Lochridge Priest in the highest manner, and I am very impressed.

I would also like to say a word or two about my sales consultant. He also did an excellent job as well. He made things happen. He presented me with three different quotes for three different systems in a very timely manner, and he always returned my calls when I had questions. When I moved the schedule up to Friday (on Thursday), he made it happen. This team is definitely a winning team for Lochridge Priest. Thank you for all the work and effort your team put forward installing these units in my home.

Ralph

Lochridge Priest has excellent workmanship as an installer of heating and air-conditioning units. They have installed three units for me in the past year. They are exact in their work plan, disconnecting old equipment, and refitting all of the areas that will receive new equipment. They are systematic in installing new equipment – making sure everything is working properly and explained before leaving the premises.

Leonard

You can imagine how excited we were to learn we had won the Texas Coop Power “Energy Efficiency Makeover.” We were even more excited when we learned our old HVAC system was being replaced with a new Lennox system. Our heartfelt thanks go out to you and all the folks at Lochridge Priest for helping make it a reality for us. It is amazing how much difference the new unit makes in our comfort and we are certainly looking forward to the savings in energy cost. Thanks for everything!

B.J & Linda

I wanted to take this opportunity to thank you and your company for the outstanding job you did with my recent A/C problems. I wanted you to know that everyone that I was in contact with was most knowledgeable and professional.

Lochridge Priest contacted me on July 4th weekend to identify the problem and did everything possible to help me get the air back on. When it was determined that I would need a new unit, they were wonderful in helping me choose the right unit for the needs of my home.

Finally, they did an excellent job of installation of the new outside and inside units. It is comforting in these days to know there is a company you can count on and trust.

Deb